NEWS UPDATE


• • • • STOP PRESS • • • •Lexion saves B Hepworth money• • • • STOP PRESS • • • •


Lexion Consulting - Services


"We would never have been able to achieve our budget in this financial year without the acceleration, leadership and pace that Lexion have provided.  An excellent transfer of both skills and knowledge." 

Customer Services Director of a major public utility

Services

ServiceService businesses have become the ‘new manufacturing’. Principles proven in manufacturing are being applied in the service sector because the challenge is much the same. Customers demand that you solve their problems with the minimum fuss and error while adding the maximum value. New opportunities to grow revenue and margin are created from slicker and smarter processes, enabled by technology such as telephony, customer relations management and e-commerce. But it is people who delight the customer and make it happen. Lexion works bottom up and middle out with your people, always focused on the end goal, but committed to coaching and developing behaviours that enhance service and performance management skills.